Introduction

At Ptitsplaisirscoquins, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer you the opportunity to return the product according to the terms defined below.

Return conditions
Return period: Items may be returned within 30 days of receipt.
Product Condition: Items must be returned in their original, unused condition, with all tags attached. Personalized items are not eligible for return, except in the case of a manufacturing defect.
Return Procedure: To initiate a return, please contact our customer service department with your order number and details of the product to be returned.

Refund process
Return Inspection: Upon receipt, returned items will be inspected. If the condition of the product complies with our return policy, the refund process will be initiated.
Refund Method: Refunds will be made using the same method of payment used for the original order.
Refund period: Refunds will be made within a maximum of 30 days after receipt of the returned item.

Return shipping costs
Return shipping costs are at the customer’s expense, except in the case of a defective product or error on our part.

Damaged or defective items
In the event of receiving a damaged or defective item, please contact our customer service department immediately. We will replace or refund such items in accordance with your legal rights.

Policy changes
Belmedia Ltd reserves the right to modify this return and refund policy at any time.